Customer Service

We're here to help you every step of the way

Our Service Commitment

Comprehensive support at every stage of your journey with us

Pre-Sales Consultation

● Compressor photos & videos
● Complete air compressor technical data
● Air end drawings & technical data
● Diesel engine technical data
● Maintenance spare parts list
● PID, dimensional, and circuit diagrams
● Custom design previews (color, logo, nameplate, model number)
● Container loading solutions

During-Sales Assurance

● Arrange shipping and prepare full export documents (invoices, packing lists, insurance, etc.)
● Share production progress photos and updates
● Oversee shipping and delivery status
● Assist with customs clearance procedures
● Provide installation planning solutions and prepare installation checklists
● Coordinate on-site engineer dispatch for installation

After-Sales Support

● 24/7/365 professional online support.
● 12-hour response to fault reports, resolution within 48 hours.
● 18-month full compressor warranty; 24-month air end warranty (requires genuine Kotech parts).
● Extended warranty options: 3–5 years (per Kotech maintenance guidelines) or 5+ years.
● Video & online training for agents, distributors, and VIP customers.
● Overseas engineers available for installation and after-sales support.
● Multi-language manuals (EN/ES/RU) for operation, maintenance, and spare parts.

Contact Us

Our team is ready to answer any question — fast, honest, and free.

Our Policies

Transparent policies for your peace of mind

Shipping Policy

We ship industrial compressors worldwide from our manufacturing facilities. Standard delivery takes 15-45 business days depending on destination. All orders include tracking information. FOB, CIF, and door-to-door logistics options are available for bulk orders.

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Tax & Customs Policy

Prices displayed on our website are exclusive of applicable taxes, import duties, and customs fees. These charges are determined by your local government regulations and are the responsibility of the buyer. Please check your country’s import rules before ordering.

Return & Warranty Policy

We offer a 30-day satisfaction guarantee and 12-month limited warranty on all compressors. If you are not completely satisfied with your purchase, you may return eligible units within 30 days of delivery for a full refund or exchange. Units must be unused, in original condition, and include all packaging.

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Privacy Policy

Your privacy is our priority. We use industry-standard encryption to protect your personal and business information. We never sell or share your data with third parties without your consent. Read our full privacy policy for complete details.

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Partnership & OEM Policy

Interested in wholesale distribution, OEM manufacturing, or brand collaboration? We welcome partnerships with aligned businesses, distributors, and industrial organizations. Contact our partnership team to explore bulk pricing, custom orders, and co-branding opportunities.

Technical Support & Maintenance Policy

Our dedicated team provides 24/7 technical support and remote troubleshooting for all industrial compressors. We also offer scheduled maintenance services, operator training, and preventive care guidance to maximize uptime and extend the lifespan of your equipment.

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